outsourcing

Outsourcing means transferring certain business functions, processes, or tasks to an external service provider. This can include, for example, sales, IT services, customer service, logistics, marketing, or financial administration. The goals are often to reduce costs, free up internal resources for core business, and benefit from the partner’s specialized expertise.

You can outsource a function to Barona either partially or entirely. Partial outsourcing might involve first-level IT support, shelf stocking, or order picking in retail, or overflow handling in customer service, while the rest of the operations remain in-house. Full outsourcing of a function often evolves into a deep, long-term strategic partnership over time.

That depends on what is outsourced and how. In retail and internal logistics, the work is typically performed on-site at the client’s premises using their tools and systems. Customer service, sales, and IT support are usually delivered from Barona’s service centers using our own systems and tools.

Barona is responsible for the day-to-day management, resourcing, quality, performance, and development of the outsourced function. The client is responsible for managing the partnership and setting the overall goals.

Our pricing model is tailored flexibly to fit each client’s business. It is always transparent and free of hidden costs. Common pricing models include hourly, performance-based, ticket- or contact-based, fixed monthly fees, or cost per order. Commission-based or success-based models can also be included.

The client sets the goals. We define the right metrics and reporting to track performance. Service production is monitored transparently and in real time – and the data is fully accessible to our clients. For us, data guides daily operations and long-term performance tracking. Results are reviewed together in agreed-upon forums – both operationally and at the partnership level.