Barona Outsourcing
outsourcing
Outsourcing helps you focus on what you do best. We offer productivity, efficiency, transparency, improved customer experience, and flexibility in changing situations.
Our specialisation
We help you focus your time and resources
Many functions are essential, but they don’t always need to be handled in-house. When routine work piles up, there’s less room for development, and you can lose clarity.
Sometimes it’s worth stopping to ask: what should we really be doing ourselves?
Outsourcing isn’t a shortcut. It’s a strategic choice. Whether it’s partial, full, or a long-term partnership, we’ll help you decide and deliver the right solution.
Solutions for different functions and needs
We have years of experience delivering even the most complex outsourcing projects – from overflow and partial solutions to long-term strategic partnerships.
Explore our areas of expertise ->
Do you recognize these situations?
When time is never enough
- Internal teams are tied to routines, leaving no room for development
- Daily operations feel like constant firefighting
- You want tofocus on your core business, but everything else gets in the way
When scaling becomes a struggle
- Workload changes, but resources can’t flex
- Hiring and onboarding new employees is too demanding
- Growth slows down due to a lack of resources or talent
When customer experience suffers
- Service quality fluctuates due to lack of oversight or time for improvement
- Quality is good, but not consistent
- Feedback points to problems in availability, response times, or interaction quality
When costs get out of control
- Fixed costs keep rising, but results don’t
- There’s no systematic way to track or optimize performance
- You’re looking for more innovative ways to work, without compromising on quality
We simplify the complex
For us, outsourcing isn’t just a staffing arrangement. It’s a way to make work more efficient, measurable, and customer-focused.
For over twenty years, we’ve built solutions where the right people, processes, and technology work together. Our job is to ensure your operations run smoothly, especially when demands grow, change is constant, or direction needs adjusting.
OUR OUTSOURCING CUSTOMERS
10 MIL.
customer contacts per year
Our service center teams handle over 10 million customer and user contacts annually – ensuring quality, speed, and experience across all channels.
20 YEARS
of outsourcing experience
We’ve built outsourcing solutions for over two decades – across industries and operating models.
24/7
Talent on demand
Through outsourcing, we give you the people and expertise you need around the clock, every day of the year.
100+
Employees Transferred in Outsourcing Projects
We have managed numerous business transfers (TUPE) where the entire operating model was renewed, often involving hundreds of employees.
Get in touch
Whether it’s a small question, a large challenge, or just a thought that something could be done differently, we’re here to help. Leave us a message and we’ll get back to you shortly.
Considering outsourcing? Keep these in mind
Outsourcing works best when your business objectives are well defined. Clear targets help measure success, and ensure you’re outsourcing the right things.
Before outsourcing, assess your current processes. Identify areas where outsourcing could increase efficiency and improve results.
You can’t plan or achieve savings if you don’t understand the starting point. Accurate calculations are essential.
Outsourcing partnerships are complex. Consider all aspects – not just price. Don’t rush the decision.
Companies often think that outsourcing is the answer to all challenges, but without a clear goal, working with a partner can be ineffective.
Janne Heikkilä
Business Director, Barona
FAQ – Frequently Asked Questions About Outsourcing
By outsourcing, you entrust Barona’s skilled professionals to deliver, develop, and manage a specific area of your business, either partially or entirely. You and your organization shift the focus from managing daily operations to leading the partnership.
Outsourcing means transferring certain business functions, processes, or tasks to an external service provider. This can include, for example, sales, IT services, customer service, logistics, marketing, or financial administration. The goals are often to reduce costs, free up internal resources for core business, and benefit from the partner’s specialized expertise.
You can outsource a function to Barona either partially or entirely. Partial outsourcing might involve first-level IT support, shelf stocking, or order picking in retail, or overflow handling in customer service, while the rest of the operations remain in-house. Full outsourcing of a function often evolves into a deep, long-term strategic partnership over time.
That depends on what is outsourced and how. In retail and internal logistics, the work is typically performed on-site at the client’s premises using their tools and systems. Customer service, sales, and IT support are usually delivered from Barona’s service centers using our own systems and tools.
Barona is responsible for the day-to-day management, resourcing, quality, performance, and development of the outsourced function. The client is responsible for managing the partnership and setting the overall goals.
Our pricing model is tailored flexibly to fit each client’s business. It is always transparent and free of hidden costs. Common pricing models include hourly, performance-based, ticket- or contact-based, fixed monthly fees, or cost per order. Commission-based or success-based models can also be included.
The client sets the goals. We define the right metrics and reporting to track performance. Service production is monitored transparently and in real time – and the data is fully accessible to our clients. For us, data guides daily operations and long-term performance tracking. Results are reviewed together in agreed-upon forums – both operationally and at the partnership level.
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part of barona
Expertise for different needs – together with Barona
Barona’s specialist companies bring deep expertise across industries and needs. They are united by shared values and a common mission: building the future of work.
